Complete example
{
"schemaVersion": 1,
"identity": {
"configurationName": "Example Customer Support",
"configurationId": "example-customer"
},
"branding": {
"applicationName": "Support Details",
"companyName": "Your IT Support Provider",
"providerTagline": "Here to help when you need us.",
"trayIconUrl": "https://example.com/tray.ico",
"logoUrl": "https://example.com/logo.png"
},
"support": {
"telephone": "01234 567890",
"email": "support@example.com",
"website": "https://www.example.com/",
"supportText": "Please contact the support team if you need assistance.",
"messageOfTheDay": "Please have your computer name ready."
},
"tray": {
"primaryLinks": [
{ "label": "Open remote support", "url": "https://support.example.com/" }
]
},
"externalIp": {
"enabled": true,
"url": "https://api.ipify.org"
},
"refreshIntervalMinutes": 60
}Top-level properties
schemaVersionRequired. The current supported value is 1.
identityDescribes the hosted configuration for diagnostics. It is not authentication.
brandingWindow title, provider name, tagline and HTTPS branding assets.
supportCustomer-facing telephone, email, website and explanatory text.
trayUp to three trusted HTTPS links shown in the tray menu.
externalIpEnables or disables the public IPv4 lookup and selects the HTTPS endpoint.
refreshIntervalMinutesPeriodic safety refresh. Values are constrained to 15–1440 minutes.
Validation and safety
Remote configuration and assets must use HTTPS. Invalid links are ignored. Unknown properties may be ignored for forward compatibility, while an unsupported schema version is rejected.
Optional values
Blank optional contact fields are omitted from the Support Details window. An omitted or blank provider tagline falls back to “Here to help when you need us.”